I had some problems getting on the internet on my laptop (using a router and network cable), I take it to the store I bought it from on Friday, explain everything, leave and wait. On Wednesday I get a call telling me all is solved and I can go and pick it up. I do so and ask what was wrong with it.
"We noticed you use Firefox, so we tried Internet Explorer and everything worked. We did an extensive clean up but couldn't find a thing. That's €30, thank you very much."
I take it back home, test it AND THE DAMN THING STILL DOESN'T WORK! I call them and they suggest me to reset my router (which I - as good little boy - do). Still doesn't help. Again I call them only to be told that the guy from the technical service is having an important phonecall but they guarantee me he'll call me back. 1h30 mins later I still havent heard from them!
Their store closes in two hours and I don't have any transport to get there in time. If they don't call me back within those two hours I'm going to do something impulsive and probably agressive to them.
Discuss.
"We noticed you use Firefox, so we tried Internet Explorer and everything worked. We did an extensive clean up but couldn't find a thing. That's €30, thank you very much."
I take it back home, test it AND THE DAMN THING STILL DOESN'T WORK! I call them and they suggest me to reset my router (which I - as good little boy - do). Still doesn't help. Again I call them only to be told that the guy from the technical service is having an important phonecall but they guarantee me he'll call me back. 1h30 mins later I still havent heard from them!
Their store closes in two hours and I don't have any transport to get there in time. If they don't call me back within those two hours I'm going to do something impulsive and probably agressive to them.
Discuss.